Obtaining a Permanent Position in the Mind of Your Clients
You worked hard to get your existing clients on board with you. You spent money on promotion to get them in for the first time, ran special promotions and pushed people into the door to get your business going.
So Now That You Have The Client, How Do You Keep Him?
Your client or patient liked you. He was happy to spend his money with you. And you know if you talk to him personally you can get him interested in coming in again. But you have an expanding business. You hired extra staff to do handle customer relations and sales for you so you could expand the business. You don’t have the time to talk to every client or patient individually on a regular basis to ensure they come in for their next service or buy their next product.
So how can you still have that personal relationship that made that client or patient first come to you?